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Park Rules

Welcome to HANSA-PARK – Park and Car Park Rules & Regulations of HANSA-PARK

Look forward to enjoying a fun day out with lots of things to discover at Germany’s only event and family park by the sea. No matter how exciting you may find everything, though, we kindly ask you to show appropriate consideration and care. In particular, please show responsibility for others and comply with the rules of politeness. Please strictly adhere to our subsequent General Terms and Conditions that apply to the entire Park (Park and car parks) and govern your visit to HANSA-PARK.

Park and Car Park Rules & Regulations (PDF)

1. Parking

The German Road Traffic Regulations [Straßenverkehrsordnung (StVO)] apply to our car parks.
To guarantee smooth flow of traffic on these parking areas, you must follow the instructions of the car park attendants. Please park your vehicle solely within the marking of a parking bay. If you park your vehicle outside of the lines indicated and thus severely obstruct other traffic, we will have your vehicle towed away at your risk and cost. The parking fee is charged for the right to use the parking space (parking lot) provided; it does, however, not include safeguarding your vehicle. Therefore please make sure that when you leave your vehicle all doors, the boot, windows and sliding roof window are closed and that no valuables or other items are left in view in the vehicle. Please do not to leave any pets or other animals in the car. We cannot be held liable for any damage incurred due to unforeseen or extraordinary events such as, e.g. storm, hail, explosion and fire, and we will not replace cars stolen or damaged by third parties. This does not apply if the damage is caused by gross negligence or intentionally by employees of our Park. Compensation will only be paid if you inform our staff of the damage before you leave the car park.

2. Entrance Tickets

Entrance to the Park is permitted only to holders of a valid entrance ticket who enter at the visitors’ entrances marked as such. Children under 8 years of age are only permitted to enter the Park if they are accompanied by an adult. Admission tickets must be retained at all times during your stay and submitted for inspection upon request. The day tickets are only valid for one visit in the current season. Once you leave the Park area, your day ticket becomes invalid. Re-entry is possible only upon presentation of a valid hand stamp.
Our entrance prices are all-inclusive and visitors may use all rides in operation, watch all shows and films and visit all themed attractions as often as they please. The admission price includes VAT. Different discounts cannot be combined.
People who appear or are drunk or drugged or who violate the general safety regulations laid down in Clause 3 hereof may be refused admission, banned from entry to or removed from the Park. They are not entitled to a refund, full or partial, of the entrance fee paid.
Selling vouchers, HANSA-PARK entrance tickets or complimentary tickets within the Park or car park is prohibited.

3. General Safety Regulations

a)     Dogs are welcome but they must always be on a short lead and supervised at all times. In other respects the Dog Control Order [Hundeverordnung] of the Federal State of Schleswig-Holstein as amended applies. For hygiene reasons dogs are only admitted to the Park if their owners carry something to clean up after them. No dogs are allowed in the shows, on rides and in specially marked Park areas. No other pets or animals are allowed in the Park.
b)     The fire regulations applicable to the Park must be strictly complied with. In particular you are not allowed to make fires of any kind. Smoking is prohibited in/on all attractions and their waiting areas, in buildings and restaurants. For the well-being of our little guests please smoke in the designated Park areas only. Barbecuing is prohibited throughout the Park. You may barbecue at the trappers’ camp, however, you must book in advance and you must use the barbecuing facilities provided by the Park.
c)    We wish to ensure that the Park facilities remain a beautiful place for everyone to enjoy. Visitors are therefore asked not to leave the pathways and places. Entering marked stage and supply areas is prohibited.
d)    The possession and carrying of weapons or other dangerous articles (pistols, knives, chains, knuckle dusters, etc.) is prohibited throughout the Park. It is also prohibited to carry, use and hold  any kind of racist, xenophobic, anti-constitutional, discriminating or violence-glorifying articles and/or behave in that manner. Security staff at the entrance to the Park and in the Park have the right to perform an outer-clothing search and check the bags and belongings of visitors who due to their conduct or other tip-offs are suspected to carry or hold articles that pursuant to these Park Rules & Regulations are prohibited to be brought into the Park. Prohibited articles may be confiscated. Visitors who refuse to give their consent to undergo an outer clothing search, have their bags and belongings checked and/or surrender prohibited articles will be denied entry and/or escorted from the Park without the right to refund.
e)    It is in your own interest to strictly follow the instructions of HANSA-PARK’s staff and other persons authorised to exercise the domiciliary right.
f)     Causing unnecessary noise in the Park is prohibited and the volume of music devices must be kept down.
g)     For the safety of all guests, skateboarding, inline skating or using rollers of any kind is prohibited throughout the Park.
h)     For reasons of liability you are not permitted to use powered mobility aids of any kind such as, e.g. electric vehicles or electric wheelchairs as orthopaedic aids within the park unless we have given our prior written consent.
i)     For safety reasons our attractions are camera- and video-surveyed.
j)     All visitors must wear sensible clothing and footwear. Eating and drinking on/in the attractions and indoor shows is prohibited.
k)     Alcoholic beverages are not allowed in the Park.
l)      Swimming in the lakes is prohibited. 

4. Using the Attractions and Facilities in the Park

The facilities in operation at the Park are at your disposal however we ask you to comply with the relevant terms of use. Please observe all warning notes/signs and safety regulations which are displayed at the entrance to the attractions as well as any instructions the operating staff may give. For safety reasons loose items are not permitted on the ride. In particular cameras, mobile phones, keys and other loose items must be safely stored before the ride starts. HANSA-PARK cannot be held liable for items deposited somewhere. For safety reasons filming and taking photos on fast rides is not permitted. The use of GoPros and mobile phone cameras on the ride is prohibited, even if chest harnesses, helmet cameras and camera holders of any kind are used. Taking photos on or in the attractions and shows using a flashlight as well as recording videos in the shows is prohibited. If you do not comply with the terms of use and operating instructions as well as the instructions of the operating staff, you may not be refused admission to the ride/attraction without any right to refund or claim for compensation. The same applies if you try to jump queue. You will be held liable for any damage incurred by not observing the instructions of use or vandalism.
For safety reasons special height, age, size restrictions and medical warnings apply to certain rides and attractions. They also apply to guests with disability and mobility issues! For safety reasons HANSA-PARK has the right to refuse individuals admission to rides or attractions (e.g. due to height, physique or physical or mental restrictions).
Please note that caretakers and guests with disability and mobility issues who meet all of HANSA-PARK’s requirements and safety regulations in principle must decide at their own discretion if the attraction is suitable for their particular condition. Please also note that caretakers are generally responsible for the actions of the guests under their care and supervision.
You may use the rides, shows, films and other attractions as often as you wish. In order not to be unfair to waiting guests, the attractions must be left after each use and re-entered at the relevant entrance.
In the event of strong winds, low visibility, thunderstorms and special weather conditions we reserve the right to stop the operation of certain facilities or attractions for the safety of our visitors. Attractions and facilities may be closed for renovation or because of TÜV [German inspection body] inspections, and parades and shows may be postponed or cancelled without prior notice. If individual attractions break down or have to be closed due to force majeur such as, e.g. power cuts, thunderstorms and/or gales as well as due to maintenance and repair work, etc., no refund or partial refund of the entrance price will be made, no compensation will be paid and the entrance price will not be reduced.

5. Using the Playgrounds

The use of playing equipment, playing areas and other facilities is at the user’s own risk.

6. Duty of Supervision

We ask all parents and group supervisors to take their duty of supervision seriously as we cannot release them from that obligation. Within this context, supervising persons and parents will be held responsible for any damage caused by the persons they are taking care of. Never leave children unattended.

7. Limitations of Liability

We can only be held liable for damage caused intentionally and by gross negligence on the part of our staff. In particular, we will not be liable for any items visitors have brought along. The limitation in liability does not apply in the event of risks to life, body and health. We will not be liable for items passed to employees or left in the Park.

8. Notification of Damage

All facilities in the Park are carefully maintained and monitored. Should you nevertheless suffer damage without any fault on your part, please report the damage to Information prior to leaving the Park. Please also report to Information if you have reason to believe that damage may arise from an incident at a later date. No compensation will be paid for damage that could have been reported earlier, but was reported only after leaving the Park.

9. Advertising and Offering of Goods and Services; Filming and Photographing for Commercial Purposes

Advertising and offering goods and services as well as photographing and filming for commercial purposes within the Park and the Park’s car parks is prohibited unless the management has agreed to it in writing. This also applies to surveys and counts. The promotion of organisations, associations, pressure groups and one’s own ideas by whatever means within the Park, the car park as well as in the buildings and on rides, etc. are prohibited. Any person in breach of these rules will be removed from the Park, prosecuted under civil law on the grounds of trespassing and charges will be filed with the police.

10. Filming and Photographing by HANSA-PARK

HANSA-PARK may carry out photography and/or video recording at the Park. As far as possible, the areas and attractions involved will be designated. Please avoid these areas if or tell the photographer/film team that you do not wish to be featured in any promotional, advertising or publicity material. Otherwise we will assume that we may make use of the images free of charge. We can also take a photo of the objecting visitor to ensure that (s)he will not be featured in any promotional, advertising or publicity material, audio-visual or printed media or online.

11. Domiciliary Right

The Park has the right to ban from the Park without refund any persons, who violate the Park’s rules and regulations or who are caught inside the Park without a valid entrance ticket. People who harass or molest other visitors, use the facilities without complying with the applicable terms of use or do not follow the instructions of the staff will be removed from the Park. Claims for a refund of the entrance fee, in whole or in part, will not be recognised. 

We now wish you a wonderful, carefree day filled with fun and laughter at HANSA-PARK!

Sierksdorf, 24.03.2016

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