Hanse in Europa mit Nessie

Privacy Policy

We take the protection of your online data seriously

We strive to offer you the service you have come to expect from us online too. Protecting and safeguarding our guests’ and users’ personal information is of utmost importance to HANSA-PARK.

This Data Privacy Statement explains what information we, HANSA-PARK-Freizeit - und Familienpark GmbH & Co. KG, collect on our websites during your visit and how we use and protect this information. This Data Privacy Statement does not apply to websites of companies and/or private persons linked to this or any other HANSA-PARK website.

Why do we collect personal information?

If you want to visit our public website, generally you will not need to provide any personal information. Certain applications may ask you to provide personal data. If you do not wish to provide information explicitly requested, we may not be able to

  • grant you access to certain parts of our website;
  • process your order or booking;
  • send you our newsletter;
  • send you the information you requested; or
  • contact you.

What data do we collect?

We gather two different kinds of personal data:

  1. a) Data provided by you
    You need to enter your data in our registration or online forms if you wish to:
  • use our online shop;
  • order gift cards;
  • enquire about reservations, bookings, journalist accreditations, etc. via our websites;
  • subscribe to our newsletter;
  • use the contact form on our websites;
  • use our HANSA-PARK “speaking trumpet”, the feedback system of HANSA-PARK at the Park;
  • express your interest in HANSA-PARK products or services; and
  • participate in prize games

You will usually have to provide the following data in our online forms to enable us to process your enquiry, registration or order:

  • Title
  • First name
  • Surname
  • Street and number
  • Postcode, place and country
  • Email address
  • Date of birth if required
  • Telephone/mobile phone number if required
  • Payment information if required

Some forms have optional fields. However if you fill in the non-mandatory fields, you will help us to improve our services for you.

  1. b) Data automatically gathered on our websites

Internet protocol (IP) address
When you visit our website, we collect and store your IP address (i.e. the internet address of your computer, not your email address) and other general information about the use of the website. The information about what parts of our website you visit and the time you stay there will be merged with the same usage data of all other visitors to our website. This anonymised process, which makes it impossible to identify individual persons and strictly separates personal information of any kind, allows us to determine the total number of visitors, the average time they stay on one page, the number of pages called up, etc.
The sum of all such data on the usage of our website helps us to evaluate and improve our products and services.

Cookies

Cookies are small text files that are locally stored in the cache of your internet browser. Cookies allow a website to recognise your internet browser on a subsequent visit. HANSA-PARK uses cookies to analyse how visitors use its websites and whether the websites function properly.

Our cookies do not process any personal information at all. They can also not be used to retrieve information from your computer. Cookies from other websites on your hard drive will not be affected. Your information will not be disclosed to third parties.

You can adjust your browser settings to prevent it from accepting cookies. If you block or otherwise reject our cookies, you may not be able to make full use of our website’s information and applications and the site may not function properly.

Click-through URL

Click-through URLs, used in particular in emails, are links which, if you click on them, will always route you to the website you wish to visit via our computer system. We use them to assess users’ interest in certain subjects. This information will not be associated with individual email addresses.

If we render concrete services or if you purchase products online, your email address will be stored in our records insofar as statutory provisions allow for it.

Newsletter

If you wish to subscribe to our newsletter, we will need your email address as well as the confirmation that you are the holder of the email address stated and agree to receive our newsletter. This information is collected only to enable us to send you our newsletter as well as to document that we have been authorised to send it. The data will not be disclosed to third parties. You can unsubscribe from the newsletter and withdraw your consent to your email address being stored at any time by clicking on the link “unsubscribe” in the newsletter or sending an e-mail to infos@hansapark.de.

Use and disclosure of personal information

We use the personal information that you provide through our websites solely to operate our websites, meet your wishes and requirements, and process brochure/ leaflet requests and season ticket orders. In this case we also use such information for our own product-related surveys and marketing purposes, however only to the extent required in each specific case. We will only disclose your data to government authorities if the law requires us to do so. Our employees are obligated to treat your personal information as confidential. At no time will we disclose your data to third parties.

Use of etracker

Our websites use the web analytics applications of etracker (www.etracker.com) to collect and store information for marketing and optimisation purposes. Based on this information usage profiles can be created under a pseudonym. This may include the use of cookies. Cookies are small text files which are locally stored in the cache of the site visitor’s internet browser. Cookies allow a website to recognise your internet browser on a subsequent visit.

Data collected with etracker web analytics applications will not be used to identify visitors of this website without their prior express consent. The data will also not be merged with personal information about the pseudonym holder. Users can object to the collection and storage of the data at any time.

It’s your decision

On written request HANSA-PARK will be pleased to let you know which personal information (e.g. name, address) has been stored.

If you go to our website “my.hansapark.de”, menu item “My Data”, you can delete your account on your own. Please click the “delete account” button and follow the instructions.

On HANSA-PARK’s other websites it is currently not possible for users to deactivate and/or delete their personal information on their own. Please send an email to datenschutz[at]hansapark.de and our data protection officer will be pleased to do it for you.

Security

To protect your personal data held by us from unauthorised access and abuse, we have comprehensive electronic and procedural safeguards in place. Our security procedures are checked and updated at regular intervals.

Among others, we protect your data with passwords and use servers protected by so-called firewalls. Information that you submit to us while you are using our website is transmitted via SSL (secure socket layer) encryption technology.

The servers hosting our websites are located in Nuremberg and Falkenstein, Germany

Links and third-party advertisements on the HANSA-PARK website

Our website contains links to other websites that are operated by independent third parties. Such websites may display HANSA-PARK logos and trademarks and resemble the websites operated by HANSA-PARK. If this is the case, the respective third-party website or the site’s terms of use or privacy policy should indicate it.

HANSA-PARK has no control over the content or the operation of third-party websites and is not responsible for the information contained thereon. Furthermore, HANSA-PARK is not liable to fulfil any orders placed and/or render any services bought via third-party websites or for the privacy policy on such websites.

Third-party websites may gather user data if you click on them. Please make sure you are familiar with the privacy policies of these sites.

Privacy policy, terms of use, and business terms and conditions [AGB]

This Data Privacy Statement applies in addition to our Terms of Use and our General Business Terms and Conditions.

Updating of and amendments to our privacy policy

HANSA-PARK may update this Data Privacy Statement from time to time and amend it at any time. Please contact us via email if you have any comments or questions relating to this Data Privacy Statement or other policies contained on this website.

Validity of this Data Privacy Statement

The use of this website is governed by this Data Privacy Statement. If you do not agree to it, please refrain from using our website.

Contact us

If you have any queries, comments or complaints in relation to this Data Privacy Statement and how we process your personal information, please write to our data protection officer at the address below:

HANSA-PARK Freizeit- und Familienpark GmbH & Co. KG
Wolfgang Wiemann
Am Fahrenkrog 1
23730 Sierksdorf

E-Mail: datenschutz@hansapark.de

If you have any further queries, send us an email to info@hansapark.de or call us on +49(0)4563 / 474-0. We will be pleased to assist you.