The most frequently asked questions about HANSA-PARK.
How to get here / Car Parks / Accommodation
How do I best get to HANSA-PARK?
Where do I get my parking ticket and how much is it?
Can I also come by motor home?
Is it possible to stay overnight at HANSA-PARK or can I book accommodation close to the Park?
Admission Fees and Discounts
Are there any discount or voucher promotions?
Where can I get the "thank-you ticket" and how do I get it?
Where do I get a season ticket and which services are included?
Do I have to pay the same admission fee in the off-peak season as I do in the peak season?
Do I have to pay the full admission fee if I visit the park after 3 pm?
Will there be any refunds if shows or ride attractions are cancelled/do not operate?
Is there a discount for pupils, students or unemployed persons?
Do adults also enjoy free admission on their birthday as children do?
Is there a discount in admission fees for expectant mothers?
Are there any specific attractions, promotions or shows I am allowed to use/watch even if I do not buy a day ticket for the whole Park?
Do I need to present proof for children below 4 years of age and/or for children from 4 to 11 years of age?
Am I allowed to leave HANSA-PARK for a short while during my visit?
What is a season ticket?
Is the use of all attractions included in the admission fee?
1) If you buy a season ticket before the Park season starts, you will pay the reduced season ticket price.
Ride Attractions / Shows
What attractions are suitable and safe for my children?
Are there any ride attractions for toddlers and young children under 4 years of age, who do not pay entrance fees yet?
What is there to do if it rains during our visit?
Can I take my dog along to the shows and on the ride attractions?
Is taking photos or filming during the show performances allowed?
Will I be allowed to enter the arena or theatre after the performance has started?
Though I am wheelchair-bound, I am able to sit on a normal seat. Where can I leave my wheelchair during the performance?
I am taller than 1.95m. What attractions can I use?
Visiting in a Group
Do I have to pre-register my group?
What is the minimum number of persons to qualify as a group and do caretakers enjoy free admission?
Where do I collect the entrance tickets?
Is it possible for individuals to pay the entrance tickets separately?
Can we store our backpacks somewhere during our visit?
Can we rent group rooms at HANSA-PARK?
Can we also purchase online tickets for (student) groups?
Children’s Birthday Parties
Do I need to present proof of my child's birthday? What kind of proof do I have to provide?
Where can I purchase entrance tickets to HANSA-PARK?
Is it possible to purchase HANSA-PARK tickets online?
Can I also purchase entrance tickets for senior citizens and guests with (severely) restricted mobility online?
Why do I have to give personal information when I want to buy an entrance ticket online?
What happens to my personal information?
The entrance ticket I printed out is not fully printed, torn, bent or folded. What should I do?
While printing out my entrance ticket the printing paper jammed / the ink cartridge was empty / the ticket was only half printed. What should I do?
My printer is defect / I do not have any printer. What should I do?
I lost my entrance ticket. What should I do?
I ordered too many entrance tickets. Can I get a refund?
What should I do if I want to order entrance tickets on the internet for a large group of maybe twelve persons?
Is it safe to buy HANSA-PARK tickets online?
Who can I turn to if I encounter problems or have questions with regard to the online order?
Can I purchase online tickets for guests with (severely) restricted mobility?
Can you hold tickets that I purchased online for collection at our box offices?
2) Subject to change.
Service in the Park
When should I come to avoid the queues?
When does the Park close?
Are my children allowed to visit HANSA-PARK on their own?
Can I hire a pushchair for my child? Can I hire a wooden handcart? Are there lockers in the Park?
Can I bring my dog to HANSA-PARK? Can I take my dog along to the shows and on the ride attractions?
Who should I turn to when I lose an item of property?
Is there a first aid station in the Park? Can I get a pill for a headache there?
Is there a cash dispenser (ATM) in the Park?
I would like to download the photo from the internet but I have forgotten my image code. What should I do?
Is it possible to send a question to one of your mascots?
Can I hold a corporate event at HANSA-PARK? What does HANSA-PARK offer?
Does HANSA-PARK offer meals suitable for people allergic to gluten and lactose?
Can I park my bicycle free of charge?
How should I proceed if I want to book a trapper lodge?
2) Subject to change.
How can I pay at the box offices? How can I pay inside the Park? Which credit / debit cards are accepted by HANSA-PARK? Can I also pay in foreign currency? Are there any cash dispensers (ATM) in the Park?
Can I also pay in foreign currency?
Are there any cash dispensers (ATM) in the Park?