Service Points

The icing on the cake for a worry-free day at HANSA-PARK

We are here for you. Please do not hesitate to contact us at any time. Whether it is questions about the park, the search of a diaper changing room or the need of a band-aid. We are happy to help you!

Baby & Toddler

Children are our most important guests! Here, you’ll find our services for families with toddlers and infants.

Wickelraum im HANSA-PARK

First Aid Station

If you require emergency first aid, contact our medical staff trained to assist in emergencies at the First Aid Station in the Service Centre at the main entrance.

Lost & Found

You have found something or lost an item of property? Our staff at the Information and Service Centre will be happy to assist you.

Welle grau

Automated Teller Machine (ATM)

You are looking forward to an exciting day at HANSA-PARK but don’t have sufficient funds in your purse? Don’t worry – there is an international ATM provided by the Sparkasse Holstein in the Service Centre at the main entrance.


Your dog is, of course, welcome in the park. However please keep it on a lead and carry a cleaning set along. You can obtain the cost-free set from the staff at the box offices and entrance control.

“Water refuelling stations” for dogs can be found throughout the park.

Please note that, for safety reasons, dogs are prohibited in our shows and on our ride attractions. We hope to have your understanding that dogs are not allowed in our souvenir shops and in restaurant areas where food is presented uncovered, e.g. in the buffet area.

Short-term Parking Place

Your children have spent a lovely, long and exciting day at HANSA-PARK on their own and now want to be picked up? Well, just ask them to wait at the HANSA-PARK bus and coach car park at specially designated parking areas. Please make sure not to obstruct coach traffic and their passengers, though.

Welle grau

Wheelchair Hire

There is no need for you to bring along your own transport. Simply hire one of our nine new, free- of-charge wheelchairs. Go to the main entrance, give your personal details to the staff, pay a refundable deposit and off you go on the handy help.

freundliche HANSA-PARK Mitarbeiterinnen

Smoking Areas on the Park’s Premises

As a family park the well-being of our little guests is of primary importance to us. That is why we have established designated smoking areas in the Park. Please smoke in these designated areas only.

Smoking areas are marked with this symbol:

Click on the map to enlarge it.

Season Tickets

You are having so much fun at HANSA-PARK that you definitely want to come back before the season is over? Upgrade to a season ticket on the day of your visit and we will offset the price you paid for your day ticket against the season ticket price. The season ticket allows you to visit the Park as often as you wish throughout the season.

Welle grau


On the ground floor of our Service Centre you will find multiple-use lockers in two sizes. Regular-sized lockers are available at a one-time fee of € 1, large lockers at € 2 plus a deposit fee of € 2.

Please note that HANSA-PARK and its employees cannot be held responsible for objects passed to them or left unattended within the area of HANSA-PARK.


Shopping: Leave your Shopping with us

You went shopping and would like to leave your bag/s at our HANSE-KONTOR by the entrance area? No problem!

Shop until 3.30 pm, inform the box office and collect your bag/s between 5 pm and 6 pm.

Hanse-Kontor Eingang


It’s never far to a toilet at HANSA-PARK. In addition, special children’s toilets are available.

And for visiting wheelchair users, there are toilets located throughout the park:

  • Outside at the main entrance, by the Information and Service Centre
  • To the left of the cafeteria at the pushchair hire station
  • In the Hall of Mirrors underpass
  • At the textile barn, Tienda Textiles
  • At the Children’s World, next to the make-up point
  • At the Land of the Vikings
Welle grau

Dryers / Hairdryers

It’s no fun without a good share of spills on the Super Splash and the Wild Water Ride. We make sure that you don’t have to walk around wet. Use the equipment provided to blow your hair as well as your clothes dry.

In front of the exit of our Super Splash you'll find a full body dryer. The dryer can accommodate up to four adults. At only € 2 you - and the rest of your family - can bathe in hot air until you feel warm and dry again.

Changing foreign Currencies

The staff at our Service Centre will be pleased to change common currencies into Euro at the day rate.

Wi-Fi Zones

You can see all our WI-FI Zones on our map:

Click on map for enlargement.