How to get here / Car Parks / Accommodation
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All roads lead to HANSA-PARK, be it by car, by train, by bus/coach or by bicycle.
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To the side of the car park and on the area in front of HANSA-PARK there are a total of three car park ticket machines. You may either purchase your parking ticket upon arrival or before you leave.
An all-day ticket is only € 4.
If you have any questions, please refer to the attendant who will be available for assistance on the car park from 10 a.m. onwards.
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Yes, you can. A total of 200 parking spaces are available for caravans at HANSA-PARK. Please approach our attendant on the car park for mobile home parking tickets. At just € 6 you can park your mobile home for up to 24 hours on a specially marked parking area.
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At HANSA-PARK RESORT BY THE SEA newly built in 2007, 104 lovingly designed holiday chalets are waiting for you. Furthermore there are many accommodations available close by.
Admission Fees and Discounts
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No, there aren't. We at HANSA-PARK instead opted for a discount pricing system that is fair to and takes account of the needs of all guests. The pricing system is designed to allow for affordable day and season tickets, low parking fees and customer-friendly prices at our eateries and souvenir shops.
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No, you can't. The "traditional" family as we know it has often been replaced by what is known as patchwork families or single moms /dads with child. The results of a representative survey among our guests conducted a few years ago prompted us to extend the child discount from formerly "up to 12 years" to "up to 14 years" now.
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If you hold a thank-you ticket, you will only pay EUR 18 on the day you visit the Park for a second time in the season. To be entitled to the reduced admission fee on your second visit you have to exchange the admission ticket you bought on the day you visited the Park for the first time for a thank-you voucher at our Service & Information Centre.
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You can buy season tickets at the Service & Information Centre by the main entrance, at designated sales points or via our internet portal. Holders of season tickets have unlimited entry to HANSA-PARK over the whole season. The validity of the season tickets ends on the last day of the Park’s season regardless of the purchase date.
In addition you will enjoy discounts with many of our ccollaboration partners. Click here for more information.
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Actually we would have to charge much higher admission fees to cover additional events or for visits in the main season. However, we have decided to charge the same all-inclusive entrance fee throughout the season. If you visit us in the pre- and/or post-season, you will still be able to enjoy the entire range of the Park’s offers. On top of that, queues at all attractions will be much shorter saving you a lot of waiting time.
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Yes, you do - until 4.00 p.m. when our box offices close. You will recoup the ticket price quickly: just a few rides on our most popular attractions will cost you less than the equal number of single rides at a fun fair. Our box offices close at 4.00 p.m. because our Park has got so much to offer that you will not be able to make full use of everything when you enter the Park later. We do however offer you the option to exchange your day ticket for a thank-you ticket at our information desk. You can use the thank-you ticket to enjoy a full day in the Park at a discounted admission fee.
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It may indeed happen that the operation of individual attractions has to be interrupted despite precautionary maintenance measures because of necessary technical inspections. As safety is of the highest priority, this can never be fully excluded. In such cases of force majeure we hope you will understand and accept that we cannot refund your admission fee. These attractions will be open again later in the day. A notice at the box office will inform you about which attractions are not in service before you enter the Park.
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Unfortunately not. Our entrance fees are all inclusive, which means visitors can use all Park attractions free of charge. Each guest can choose his or her own favourites from over 125 attractions. At certain times in the spring and autumn, we invite groups of socially disadvantaged or disabled fellow citizens to visit HANSA-PARK. Which groups will be invited is decided exclusively by umbrella organisations for social services that are in a better position to assess individual needs.
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The discounted fee applies to all children and youths up to and including 14 years of age. From the age of 15 youths are allowed to use all ride attractions on their own, which is why they have to pay the full admission fee. For reasons of equal treatment this age restriction also applies to holiday pass holders and birthday children.
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HANSA-PARK’s concept is based on the principle ‘children come first’. As a park known to be particularly child-friendly we want to make sure that our little guests who celebrate their birthday at the Park are paid special attention. The complimentary admission is HANSA-PARK’s exclusive present to them. We hope you will understand that our birthday present is available to birthday children only.
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Unfortunately we are not able to offer special prices to guests who do not want to or cannot use all our ride attractions. The more than 125 attractions in the Park, the use of which is included in the admission fee, offer something for everyone. We stage numerous live shows for instance at the Water Circus where sea lions show a breathtaking performance or the international variety show at North Germany’s largest show theatre, the fascinating special-effect show, a parrot show at our Jungle Theatre or the Children’s comic show at our open-air stage which delights our younger guests, among others.
Countless exhibitions, such as a display of sea shells or maritime exhibits invite our guests to pay a visit. Or take a stroll through our themed gardens. In particular, we would like to mention our quieter attractions, such as the Holstein Tower or the Park Train. At the entrance you will be given our complimentary Park map which lists all attractions in detail and mentions all show times.
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The HANSA-PARK admission fee is an all-inclusive price, i.e. all attractions and shows are free of charge. We hope you will understand and accept that you can only use or visit HANSA-PARK’s attractions and shows if you hold a valid entrance ticket.
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It is quite often impossible to guess the age of a child. Some children are taller than others their age; some look more mature, etc. This is especially so for children aged 13 to 15. We hope you understand that for reasons of equal treatment our employees may at times ask you to present an identity card or other documents. Please bring along some kind of proof, such as e.g. a birth certificate or a children's identity card / passport and submit it upon request.
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Yes, there is. Simply report to our HANSA-PARK administration office located to the left of the Holstentor, and present your valid press card with photograph.
For more information concerning your reporting activities please go to Press.
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A day ticket entitles you to enter HANSA-PARK on the day of your visit once only as our staff can only scan the tickets once. However you may, of course, leave the Park in between for a short time. Before you exit the Park, please approach our staff at the exit by the Holstentor. They will put a stamp on your hand that is valid for the day of your visit.
Just present the stamp to our staff when you return and you will be allowed to re-enter HANSA-PARK.
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Season ticket holders have unlimited entry to HANSA-PARK throughout the season during normal opening times at a one-time fee of EUR 80. On top, you enjoy discounts with our various co-operation partners.
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The admission fee includes the use of all attractions, visit of all shows and exhibitions at HANSA-PARK, including our high-rope garden, the “Navajo-Trail”, during the Park’s normal opening times.
Service in the Park
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During the main season we recommend visiting HANSA-PARK on Fridays, Saturdays and Sundays as these are usually the days when waiting times are shorter. In the pre- and post-season we recommend visiting the park on any working day from Monday to Friday.
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In the 2017 season HANSA-PARK is open from April 07 through October 29, 2017 daily from 9.00 a.m. to 6 p.m.¹
It’s our guests who ultimately decide how long the Park will be open. HANSA-PARK’s employees know that they are required to work in accordance with the needs of our guests. Our current opening times have been set based on representative surveys of our guests.
In addition, we offer flexible opening times, in particular during the peak holiday season, so that if the Park has a lot of visitors, we can extend the Park’s opening hours.
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Basically it is at the parents’ discretion to allow their children to visit HANSA-PARK on their own. However we hope you will understand and accept that we cannot be expected to supervise your children. Please also note that on some rides special age or height restrictions apply.
Children under 8 years of age are only permitted to enter the Park if they are accompanied by an adult.
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We are happy to provide our guests with toddler strollers free of charge. However due to space restrictions we can only store a limited number of pushchairs. On very busy days there may therefore not be enough strollers available for everyone.
Tip: Pop in again at the stroller stations located at the main entrance during the day. You may be lucky and some guests have already returned their pushchairs.
Due to our space restrictions, we can unfortunately not offer our guests any wooden handcarts for hire.
On the ground floor of our Service Centre you will find multiple-use lockers in two sizes. Regular-sized lockers are available at a one-time fee of € 1, large lockers at € 2 plus a deposit fee of € 2.
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Your dog is, of course, welcome in the Park. However please keep it on a lead and carry a cleaning set along. You can obtain the cost-free set at the box offices and entrance control.
“Water refuelling stations” for dogs can be found throughout the Park.
Please note that, for safety reasons, dogs are prohibited in our shows and on our ride attractions. We hope you will understand and accept that dogs are not allowed in our souvenir shops and in restaurant areas where food is presented uncovered, e.g. in the buffet area.
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HANSA-PARK’s Lost & Found office is located in the Service Centre. If the item of property you are looking for is not there, please report the loss. If you realise the loss only after you have left HANSA-PARK, please feel free to call us at any time.
We will hold unclaimed items at the Service Centre for up to one month. Afterwards we will pass them to the lost property office in charge. In addition, you may look for your lost items on the internet at Lost&Found
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Yes, there is a first aid station in the Park. It is located in the Service Centre by the main entrance. In the event of an emergency, please approach one of our staff or go directly to information in the Service Centre.
Unfortunately pain killers, including headache pills, are prescription medicines. We are not permitted to sell or dispense medicines that are not prescribed by a physician. We also hope you will understand and accept that we cannot be held liable for potential allergic reactions.
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Yes, there is. An ATM provided by Sparkasse Holstein is available in our Service & Information Centre adjacent to the main entrance.
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As the code numbers of the on-ride photos are allocated at random to protect our guests’ privacy, we are unfortunately unable to determine afterwards which photo you are referring to.
We hope you will understand and accept that only on-ride photos purchased on the same day of your visit at our sales booths will be stored in our system for one week and can be sent as e-card.
May we therefore ask you that the next time you come to HANSA-PARK you purchase your personal on-ride photo on the day of your visit.
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Leo, Flipsi and friends will be so happy to receive mail from you. Send your question to our address to the attention of your favourite mascot.
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HANSA-PARK offers a large variety of options for corporate events. Please visit our Event Planner Portal Event Planner Portal where you will find all you need to know about seminars, conferences and workshops.
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Upon request we will be happy to prepare special menus that take care of your individual needs. Just approach our staff at one of our gastronomic service facilities. They will be pleased to assist you.
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We provide complimentary bicycle parking racks at the main entrance of HANSA-PARK to the left of the Holstentor. For safety reasons, please get off your bicycle near the entrance of HANSA-PARK and push your bicycle to the parking racks.
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Enjoy an earthy outdoor experience and book one of our trapper lodges at the Trappers' Camp djacent to the Wild West town of Bonanza City. One lodge accommodates groups of 20 persons who will have plenty of space at rustic and cosy tables and benches. A charcoal barbecue can be provided at the small cleaning fee of EUR 10; a barbecue set and tasty treats can be purchased at fair prices. As the lodges are very popular, reservations are a must. The key will be passed to you at the main entrance; a EUR 10 refundable deposit will be collected. A cleaning fee of EUR 10 per lodge will be charged upon registration. We are looking forward to your booking by telephone (+49 (0) 4563/474-0) or your enquiry via our contact form.
¹ Subject to change
Ride Attractions / Shows
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Children can ride and use almost any attraction at HANSA-PARK. If you go to our sitemap, you will find a detailed list of all attractions.
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HANSA-PARK offers many attractions catering especially to our little guests and families with children. Suitable for children from two years onward are, e.g. the Safari Jeeps, Dr. Livingstone’s Safari Flight, the Kiddie Camp, La Torre Rapida and Indian River. In addition, lots of exciting playgrounds invite the little ones to play and have a great time.
Furthermore, we offer numerous lovingly designed shows designed to appeal to tiny tots such as, e.g. the Children’s Jungle Theatre with a parrot show or the Water Circus where sea lions demonstrate their funny tricks.
As long as you adhere to the safety instructions of TÜV, the German technical testing and certification body, you can enjoy nearly all attractions together with your children. We’ll leave it to you to decide if you dare sit on individual rides like the Wild Water Ride.
Many ride attractions are designed to entertain the whole family. Among them are, for example, the Holstein Tower, the Park Train, the Wave Rider, the Cog Ship Ride, the Racing Roland, the Flying Swing Ride and the Ferris Wheel.
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There are many exciting and educational indoor and covered entertainment activities at HANSA-PARK. Enjoy the delicious food at our cosy restaurants, watch one of our many indoor shows, e.g. the variety show, visit the 4D cinema, have the sea lions amuse you or try our various covered ride attractions like the Pow Wow, the Holstein Tower or the Space Scooter or visit our interesting exhibitions. Our sitemap will give you a detailed overview.
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Please note that for safety reasons dogs are prohibited in our shows and on our ride attractions. We hope you will understand and accept that dogs are not allowed in our souvenir shops and in restaurant areas where food is presented uncovered, e.g. in the buffet area.
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You are very welcome to take photos and film before and after the performance. For copyright reasons taking photos and filming during the performances is not permitted.
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As our artists endeavour to present you a perfect show, they need to be able to concentrate fully. That is why we ask you to be on time. Allowing you to enter after the show has started would disrupt the minutely planned programme as well as the other guests.
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In all our arenas and theatres there are seats reserved for wheelchair users. Just approach one of our staff at the entrance. He or she will point them out to you.
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The use of our ride attractions by adults is not generally subject to any height and size restrictions. However, for safety reasons we are not permitted to admit persons who due to their physique do not fit in the seats as required or who cannot be supported safely by the safety lap bar.
We strictly comply with these regulations, which have been imposed by TÜV and recommended by the manufacturer, to ensure the safety of our guests. However, as each person has a unique physique and physical make-up, our trained staff will decide on a case-to-case basis if it is safe for a person to sit on a ride, and we recommend you talk to our staff at the respective ride attraction before you board. We are certain the Park offers many attractions that you will enjoy.
If you cannot use individual attractions, we hope to have your understanding that we will not refund the entrance fee in full or in part.
Terms of Payment
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Our guests can pay cash and/or by EC card or credit card (VISA or Mastercard) throughout the park.
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Our guests can pay cash and/or by EC card or credit card (VISA or Mastercard) throughout the park.
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You can use the international ATM at the main entrance.
Children’s Birthday Parties
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Celebrating your child’s birthday at HANSA-PARK is a merry event - a day away from work, stress and daily routine! Our free-of-charge party room invites you to take a seat at a colourful, fancily decorated birthday table with a throne for the birthday boy or girl to preside over everything.
Admission to the Park is free for birthday children up to 14 years. HANSA-PARK’s colourful parade, which takes place daily, or the sea lion show will make the day an unforgettable experience. Please contact us for more information on affordable children’s menus and other offers.
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That's easy. To register your child for the sea lion show and / or the parade, just call us on +49 (0) 4563-474-0, send an e-mail to infos@hansapark.de or report to our Service and Information Centre. We just need to know your child's name and age as well as your contact data.
The parade takes place daily at 3.00 p.m., in dry weather only, and lasts for about 30 minutes.
Our sea lions perform daily at 11.00a.m., 1.00 p.m. and 5.15 p.m. for about 20 minutes. Please state what time your child wants to participate in the sea lion show when registering
Sea Lion Show
On the day of your visit, please proceed straight to our Service and Information Centre upon your arrival. Our staff will give you a birthday button for your child so that everyone knows it's his/her birthday. Show times may change on occasion. We therefore kindly ask you to check with our employees at the Service Centre to confirm the schedule. Please also approach the staff at the entrance to the Aquarena approximately 10 minutes prior to the beginning of the show and tell them that the birthday child has arrived and would like to take part in the sea lion show.
Parade
If your child takes part in the parade, please proceed to the Service Centre upon your arrival. Our staff will give your child a birthday button so that the parade stars recognise him/her as a birthday child. Please be at the wooden statue of a Mexican man at the Plaza San Antonio about 10 minutes prior to the start of the parade. Your child and all the other birthday children will sit in our carriage. The parade takes approximately 30 minutes.
A park employee will help all birthday children get out of the carriage at the Plaza del Mar where their parents can collect them.
We hope you will understand and accept that for safety reasons the HANSA-PARK parade will not take place in inclement weather.
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Unfortunately more and more people try to cheat and purchase discounted entrance tickets although it's not their children's birthday. Our employees have therefore been instructed to request proof and check the age of our guests carefully.
We need you to present proper proof of age for birthday children up to and including 14 years of age. Any of the following documents will be accepted as proof: a copy of the birth certificate or valid children's passport, your health insurance card showing the name and birth date of your child, or similar.
Online Tickets
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You have a number of options available to get your entrance tickets to HANSA-PARK - be it in advance at one of our countless advance booking offices or on the day of your visit at the box office of HANSA-PARK. Or book your ticket online in the convenience of your home. Just go to our internet website my.hansapark.de. process your payment and print out the ticket. And then: "Hop into the car and it’s off to HANSA-PARK"!
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Yes, it is. You can purchase your entrance tickets to HANSA-PARK on our website at my.hansapark.de and print out the tickets in the convenience of your home. The tickets will be allocated an individual barcode. Our ticket control staff will scan the ticket you printed out, and the ticket will be verified electronically. This is to make sure that though the ticket can be printed out several times the system will only accept it once.
You can, of course, always decide to buy your ticket at HANSA-PARK’s box offices or at one of our many advance booking offices.
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Any ticket bought online is valid for one visit to HANSA-PARK in the current season. In other words: when you purchase your ticket online, you do not book a fixed visiting date during the season. However we hope you will understand and accept that these tickets will not be valid in the subsequent season.
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As this type of entrance ticket is subject to certain criteria, we hope you will understand and accept that they cannot be bought via the internet. For instance, when you buy tickets for guests with restricted mobility, you need to present a disabled pass. You will, of course, be able to buy such tickets at HANSA-PARK’s box offices.
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We need your personal information to ensure that your online payment is safe. Your personal information will, of course, be treated as confidential in accordance with data protection laws. It will not be communicated to third parties.
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The personal information you provide when you place your order will be processed in accordance with the laws of the Federal Republic of Germany. The personal information given will be used and communicated solely for the purposes of technically administering the websites and to meet your wishes and requirements.
We also use your personal information for our own product-related surveys and marketing purposes and if so, only to the extent required in each specific case. We will not disclose data to government agencies unless the law requires us to do so. Our employees are obligated to secrIn order to protect your personal information stored by us against unauthorised access and abuse, we employ comprehensive technical and operational security measures. Our safety and security processes are checked at regular intervals and adjusted in line with technological progress.
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The entrance ticket you purchased online entitles you to enter HANSA-PARK. Our electronic barcode verification system must be able to scan and recognise the code. If the ticket is not fully printed, torn, bent or folded and the barcode cannot be read properly, you may not be allowed to enter the Park. Please print out the ticket again; the link provided in the confirmation e-mail will allow you to call up the ticket for print-out again.
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See question above
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As the print-out of the ticket is at the same time your access authorisation to HANSA-PARK, you must present the online ticket at the entrance. Send the confirmation e-mail to a friend, family member or a kind colleague at work who will then print out the exclusive HANSA-PARK ticket for you.
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If you lose your entrance ticket, it is unfortunately not possible to refund you the ticket price. It is the responsibility of the purchaser to keep the ticket at a safe place.
You can print out your online ticket again. Just click on the link provided in the confirmation mail. However, if the person who found the ticket already used it to visit the Park, you will not be able to enter the Park with the second print-out of the ticket.
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You confirmed the number of tickets you wished to purchase during the online booking process, and we are unable to take back the entrance tickets or refund you the money. You may however pass on the tickets or decide to visit HANSA-PARK again on any other day during the season.
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It is no problem at all to buy several tickets for a large group online. All tickets can be printed out at one go. One entrance ticket corresponds to one page printed out.
However, discounted group entrance tickets can only be bought at HANSA-PARK’s group box office. In the 2017 season the discounted entrance fee for mixed groups of 20 persons or more is only € 29 per person. Child and youth groups of at least ten paying children / youths up to and including 17 years pay only € 19 per person - a further reduction compared to the already discounted group entrance fee in the 2017 season¹
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The shop payment page that captures your bank details and/or credit card details is provided by B+S Card Service. B+S belongs to Sparkassen-Finanzgruppe that draws on over 20 years of experience in processing cashless payments. The service provider has always adhered to extremely high security standards. In April 2009 it was fully certified to PCI-DSS (Payment Card Industry Data Security Standard), a standard that sets forth a range of binding requirements to protect the personal information of card holders. To be certified companies that store, transmit or process credit card transactions must comply with the standard.
Providing maximum security is of utmost priority to us and our service provider.
- Payment by credit card: HANSA-PARK has decided to use the "Verified by Visa" (VbV) and "MasterCard SecureCode" (MSC) security services to protect your transactions. The programmes use an additional identification process to confirm the authenticity of card holders and protects against unauthorized use of your credit card when shopping online.
- Payment by GiroPay: Payment by GiroPay - When you enter your IBAN on our shop payment page, you will be redirected to the homepage of your bank via a secure online connection. After you have entered your login name and PIN, the system will display a pre-completed online payment form that cannot be changed. You complete the payment process by entering a valid TAN. GiroPay is the only online payment method authorised by banks and saving banks.
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If you have questions or encounter problems regarding our online ticketing system, call us on +49 (0) 4563 / 4740 or use the contact form on our website to contact us. If you are already at HANSA-PARK, you can approach our staff at any time. They will be pleased to assist you.
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Based on our past experiences and because you need to present proof we recommend you purchase tickets for disabled guests from our box offices. The sales staff there will routinely ask you to present the relevant proof before you can buy the discounted ticket. We can assure you that when you come to our box office, the guests behind you will keep an appropriate distance to allow for privacy.
If we offered tickets for disabled guests on the internet, the staff at our main entrance would need to ask you to present proof if you showed them a discounted online ticket. We consider that inappropriate as all other guests are able to enter the Park straight away with their tickets. And last, some guests may feel embarrassed when asked to present their disabled pass as our main entrance area does not allow for privacy.
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However you may purchase the discounted entrance tickets at one of our 15 box offices on the day of your visit. Special group box offices located to the right of the main entrance, where you can also buy entrance tickets for disabled guests, ensure that you will not have to wait very long.
¹ Prices are subject to change.
Visiting in a Group
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In order to speed up processes at the group box office, we advise you to pre-register your group at least 2 working days prior to your planned visit at
HANSA-PARK. If you require assistance in any way, please call us on +49 (0) 4563/474-0 or send us a fax on +49 (0) 4563/474-100. You may also send your enquiry by mail: info@hansapark.de.
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Our child and youth group prices apply to groups of a minimum of 10 paying children and youths respectively aged from 4 up to and including 17 years. Admission for 2 caretakers is free if they accompany groups of at least 10 paying children and youths respectively. For groups of more than 10 children/youths, admission is free for 1 caretaker per every 10 paying children and youths respectively.
The price for mixed groups applies to groups of 20 paying persons or more. The mixed-group fees do not include free admission for accompanying caretakers.
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Please go to our group box offices (numbers 1 to 3) on the day of your visit to collect your group entrance tickets. The group box offices are located to the right of the Holstentor.
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We hope you will understand and accept that the group leader must pay the combined total of all entrance tickets required when purchasing the group tickets. If the individual amounts have been collected from your group members in advance, you will be handed your tickets faster and can enjoy the Park longer.
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Basically it is possible to send the entrance tickets by post. However we advise you against it as our experience shows that the number of persons joining in the end is final only on the day of your visit and it would be more complicated to process your entrance tickets if some have already been paid for and others not than purchasing the tickets on the spot.
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Of course it is possible to send you an invoice and you transfer the amount payable upon receipt of the invoice. Should you prefer this kind of payment arrangement, please contact HANSA-PARK prior to your visit to specify the details. In this context we also offer you to have the ticket price debited to your account. For more information on other offers please go to Group Tours.
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We would be pleased to compile your individual group programme, in particular for child and youth groups. Among others, we offer a Hansa par course for different learning levels and a backstage tour allowing you a glimpse behind the scenes of HANSA-PARK. In addition HANSA-PARK has a wide range of gastronomic offers in store. How about a joint breakfast with your group, a sumptuous lunch or coffee and cake as much as you can eat?
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On the ground floor of our Service Centre you will find multiple-use lockers in two sizes. Regular-sized lockers are available at a one-time fee of € 1, large lockers at € 2 plus a deposit fee of € 2. Please note that HANSA-PARK and its employees cannot be held responsible for objects passed to them or left unattended within the area of HANSA-PARK.
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HANSA-PARK offers various seminar rooms which can be booked in advance by groups. However group room reservations will only be taken upon request and they are not included in the entrance price.
How about enjoying an earthy outdoor experience? Just book one of our trapper lodges adjacent to the Wild West town of Bonanza City. One lodge accommodates groups of 20 persons who will have plenty of space at rustic and cosy tables and benches. Upon registration you will just have to pay a cleaning fee of € 10 per lodge. A charcoal barbecue can be provided at the small cleaning fee of € 10; a barbecue set and tasty treats can be purchased at fair prices. As the lodges are very popular, reservations are a must. The key will be passed to you at the main entrance; a € 10 refundable deposit will be collected.
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Unfortunately, this is not possible at the moment as we require proof upon purchase of the tickets that the tickets are indeed intended for a group. At the box office we will write down the name and address of your group to be able to grant you the group discount. Thank you for your understanding.
Season Tickets