The most frequently asked questions about HANSA-PARK.
How to get here / Car Parks / Accommodation
How do I best get to HANSA-PARK?
Can I also come by motor home?
Is it possible to stay overnight at HANSA-PARK or can I book accommodation close to the Park?
Where do I get my parking ticket and how much is it?
Admission Fees and Discounts
Up to which age can I take part in the holiday pass special promotion?
Is the use of all attractions included in the admission fee?
What is a season ticket?
Am I allowed to leave HANSA-PARK for a short while during my visit?
Do I need to present proof for children below 4 years of age and/or for children from 4 to 14 years of age?
Are there any specific attractions, promotions or shows I am allowed to use/watch even if I do not buy a day ticket for the whole Park?
Is there a discount in admission fees for expectant mothers?
Do adults also enjoy free admission on their birthday as children do?
Is there a discount for pupils, students or unemployed persons?
Will there be any refunds if shows or ride attractions are cancelled/do not operate?
Do I have to pay the full admission fee if I visit the park after 3 pm?
Do I have to pay the same admission fee in the off-peak season as I do in the peak season?
Where do I get a season ticket and which services are included?
Where can I get the "thank-you ticket" and how do I get it?
Can I also buy family tickets?
Are there any discount or voucher promotions?
Service in the Park
Is there a cash dispenser (ATM) in the Park?
How should I proceed if I want to book a trapper lodge?
Can I park my bicycle free of charge?
Does HANSA-PARK offer meals suitable for people allergic to gluten and lactose?
Can I hold a corporate event at HANSA-PARK? What does HANSA-PARK offer?
I would like to download the photo from the internet but I have forgotten my image code. What should I do?
Is it possible to send a question to one of your mascots?
Is there a first aid station in the Park? Can I get a pill for a headache there?
Who should I turn to when I lose an item of property?
When should I come to avoid the queues?
Can I bring my dog to HANSA-PARK? Can I take my dog along to the shows and on the ride attractions?
Can I hire a pushchair for my child? Can I hire a wooden handcart? Are there lockers in the Park?
Are my children allowed to visit HANSA-PARK on their own?
When does the Park close?
Ride Attractions / Shows
What attractions are suitable and safe for my children?
Are there any ride attractions for toddlers and young children under 4 years of age, who do not pay entrance fees yet?
What is there to do if it rains during our visit?
Can I take my dog along to the shows and on the ride attractions?
Is taking photos or filming during the show performances allowed?
Will I be allowed to enter the arena or theatre after the performance has started?
Though I am wheelchair-bound, I am able to sit on a normal seat. Where can I leave my wheelchair during the performance?
I am taller than 1.95m. What attractions can I use?
Are there any cash dispensers (ATM) in the Park?
Can I also pay in foreign currency?
How can I pay at the box offices? How can I pay inside the Park? Which credit / debit cards are accepted by HANSA-PARK? Can I also pay in foreign currency? Are there any cash dispensers (ATM) in the Park?
Children’s Birthday Parties
Our child would like to celebrate his/her birthday at HANSA-PARK. What does HANSA-PARK offer to make that day a special and unforgettable experience for our child?
How and where can I register my child for the parade and the family show?
Do I need to present proof of my child's birthday? What kind of proof do I have to provide?
Visiting in a Group
Can we also purchase online tickets for (student) groups?
Can we rent group rooms at HANSA-PARK?
Can we store our backpacks somewhere during our visit?
Can I pay the entrance tickets upon receipt of an invoice?
Can you send me the entrance tickets by mail?
Is it possible for individuals to pay the entrance tickets separately?
Where do I collect the entrance tickets?
What is the minimum number of persons to qualify as a group and do caretakers enjoy free admission?
Do I have to pre-register my group?
Can I purchase online tickets for guests with (severely) restricted mobility?
Can you hold tickets that I purchased online for collection at our box offices?
While printing out my entrance ticket the printing paper jammed / the ink cartridge was empty / the ticket was only half printed. What should I do?
Who can I turn to if I encounter problems or have questions with regard to the online order?
What happens to my personal information?
Is it safe to buy HANSA-PARK tickets online?
Is it possible to purchase HANSA-PARK tickets online?
Can I also purchase entrance tickets for senior citizens and guests with (severely) restricted mobility online?
Why do I have to give personal information when I want to buy an entrance ticket online?
Where can I purchase entrance tickets to HANSA-PARK?
The entrance ticket I printed out is not fully printed, torn, bent or folded. What should I do?
My printer is defect / I do not have any printer. What should I do?
I lost my entrance ticket. What should I do?
I ordered too many entrance tickets. Can I get a refund?
What should I do if I want to order entrance tickets on the internet for a large group of maybe twelve persons?
HANSA-PARK Season Tickets
FAQ - Buying Season Tickets
How can I upgrade my day ticket to a season ticket?
Where can I buy a season ticket?
Why do season tickets for 4- to 6-year-old children cost the same as adult season tickets?
Why can I not enter the Park without a season ticket?
Must I purchase the season ticket online or can I also buy it at the Park?
I want to give away a season ticket. Can I get it without providing a photograph?
I bought season tickets/gift cards. How will you send them to me?
Can I enter the Park with the season ticket gift card or must I first buy a day ticket?
Can I buy season ticket gift cards at the special price and redeem the gift cards at a later point in time?
FAQs - Issuing of Season Tickets
My child had a season ticket last year. Why do you need to take a new photo of my child?
Why can I not use the passport photo I brought along?
I am a new customer / season ticket holder. Why can you not issue my season ticket now?
FAQs - Price Discounts and Bonus Rewards
I have been holding a season ticket for 5 years. Do I get any additional discount?
Why do I not get the bonus reward for a season ticket referral right away?
Why do you not offer any family season tickets or discounted season tickets for children or senior citizens?
How does the "holders of 2018 season tickets refer a friend" programme work? Where can I get the referral form?
FAQs - Services
Why is the season ticket not valid from July to July for example?
Why do I need a discount voucher to benefit from the collaboration partner programme?
I have renewed my season ticket and would like to benefit from your collaboration partner programme. What should I do?
How do I assign other season tickets under my login to print out discount vouchers for their holders?
Why can I not transfer my season ticket to other family members/companions?
Why do children not get free parking on their season ticket?
I left my season ticket at home! My data and photo are stored in your system. Can I enter the Park without the ticket?
Why does the car park ticket machine not accept my season ticket?
Will you replace the season ticket gift card if I lose it?
FAQs - Area reserved for Season Ticket Holders
How do I log in to the area reserved for season ticket holders?
I got an error message when I tried to log in to the area reserved for season ticket holders. What should I do?
My initial registration attempt failed. What should I do?
FAQs - Ordering Season Tickets Online
What happens after I have bought my season ticket online?
I want to buy a new season ticket but I have forgotten my old season ticket number. Can I get it from you?
I want to buy one or more season ticket/s and the persons I want to buy them for already had a season ticket last year. What should I do?
I already have a season ticket. Now I want to buy tickets for persons who did not have any season tickets last year. What should I do?
I want to buy a new season ticket but my address or surname has changed.
After processing the payment my system crashed. Have you received my payment?
Why have I not received any payment confirmation? How will I know whether you have received my payment?
Is it secure to buy HANSA-PARK season tickets online?
1 Subject to change.