FAQs
The most frequently asked questions about HANSA-PARK.
Ride Attractions / Shows
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Children can ride and use almost any attraction at HANSA-PARK. If you go to our sitemap, you will find a detailed list of all attractions.
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Please note that for safety reasons dogs are prohibited in our shows and on our ride attractions. We hope you will understand and accept that dogs are not allowed in our souvenir shops and in restaurant areas where food is presented uncovered, e.g. in the buffet area.
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You are very welcome to take photos and film before and after the performance. For copyright reasons taking photos and filming during the performances is not permitted.
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As our artists endeavour to present you a perfect show, they need to be able to concentrate fully. That is why we ask you to be on time. Allowing you to enter after the show has started would disrupt the minutely planned programme as well as the other guests.
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In all our arenas and theatres there are seats reserved for wheelchair users. Just approach one of our staff at the entrance. He or she will point them out to you.
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The use of our ride attractions by adults is not generally subject to any height and size restrictions. However, for safety reasons we are not permitted to admit persons who due to their physique do not fit in the seats as required or who cannot be supported safely by the safety lap bar.
We strictly comply with these regulations, which have been imposed by TÜV and recommended by the manufacturer, to ensure the safety of our guests. However, as each person has a unique physique and physical make-up, our trained staff will decide on a case-to-case basis if it is safe for a person to sit on a ride, and we recommend you talk to our staff at the respective ride attraction before you board. We are certain the Park offers many attractions that you will enjoy.
If you cannot use individual attractions, we hope to have your understanding that we will not refund the entrance fee in full or in part.
Online Tickets
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As this type of entrance ticket is subject to certain criteria, we hope you will understand and accept that they cannot be bought via the internet. For instance, when you buy tickets for guests with restricted mobility, you need to present a disabled pass. You will, of course, be able to buy such tickets at HANSA-PARK’s box offices.
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We need your personal information to ensure that your online payment is safe. Your personal information will, of course, be treated as confidential in accordance with data protection laws. It will not be communicated to third parties.
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The personal information you provide when you place your order will be processed in accordance with the laws of the Federal Republic of Germany. The personal information given will be used and communicated solely for the purposes of technically administering the websites and to meet your wishes and requirements.
We also use your personal information for our own product-related surveys and marketing purposes and if so, only to the extent required in each specific case. We will not disclose data to government agencies unless the law requires us to do so. Our employees are obligated to secrecy. In order to protect your personal information stored by us against unauthorised access and abuse, we employ comprehensive technical and operational security measures. Our safety and security processes are checked at regular intervals and adjusted in line with technological progress.
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If you lose your entrance ticket, it is unfortunately not possible to refund you the ticket price. It is the responsibility of the purchaser to keep the ticket at a safe place.
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The shop payment page that captures your bank details and/or credit card details is provided by BS PAYONE GmbH. BS PAYONE GmbH belongs to Sparkassen-Finanzgruppe that draws on over 20 years of experience in processing cashless payments. The service provider has always adhered to extremely high security standards. Therefore, it is fully certified to PCI-DSS (Payment Card Industry Data Security Standard), a standard that sets forth a range of binding requirements to protect the personal information of card holders. To be certified companies that store, transmit or process credit card transactions must comply with the standard.
Providing maximum security is of utmost priority to us and our service provider.
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If you have questions or encounter problems regarding our online ticketing system, call us on +49 (0) 4563 / 4740 or use the contact form on our website to contact us. If you are already at HANSA-PARK, you can approach our staff at any time. They will be pleased to assist you.
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You have a number of options available to get your entrance tickets to HANSA-PARK - be it in advance at one of our countless advance booking offices or on the day of your visit at the box office of HANSA-PARK. Or book your ticket online in the convenience of your home. Just go to our internet website shop.hansapark.de. process your payment and print out the ticket. And then: "Hop into the car and it’s off to HANSA-PARK"!
Service in the Park
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Emmi, Pingi and friends will be so happy to receive mail from you. Send your question to our address to the attention of your favourite mascot.
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HANSA-PARK offers a large variety of options for corporate events. Please visit our Event Planner Portal where you will find all you need to know about seminars, conferences and workshops.