The most frequently asked questions about HANSA-PARK.
How to get here / Car Parks / Accommodation
How do I best get to HANSA-PARK?
Where do I get my parking ticket and how much is it?
Can I also come by motor home?
Is it possible to stay overnight at HANSA-PARK or can I book accommodation close to the Park?
Admission Fees and Discounts
Are there any discount or voucher promotions?
Can I also buy family tickets?
Where can I get the "thank-you ticket" and how do I get it?
Where do I get a season ticket and which services are included?
Do I have to pay the same admission fee in the off-peak season as I do in the peak season?
Do I have to pay the full admission fee if I visit the park after 3 pm?
Will there be any refunds if shows or ride attractions are cancelled/do not operate?
Is there a discount for pupils, students or unemployed persons?
Up to which age can I take part in the holiday pass special promotion?
Do adults also enjoy free admission on their birthday as children do?
Is there a discount in admission fees for expectant mothers?
Are there any specific attractions, promotions or shows I am allowed to use/watch even if I do not buy a day ticket for the whole Park?
Do I need to present proof for children below 4 years of age and/or for children from 4 to 14 years of age?
Wie sieht die Expedienten-Regelung im HANSA-PARK aus?
Am I allowed to leave HANSA-PARK for a short while during my visit?
What is a season ticket?
Is the use of all attractions included in the admission fee?
Ride Attractions / Shows
What attractions are suitable and safe for my children?
Are there any ride attractions for toddlers and young children under 4 years of age, who do not pay entrance fees yet?
What is there to do if it rains during our visit?
Can I take my dog along to the shows and on the ride attractions?
Is taking photos or filming during the show performances allowed?
Will I be allowed to enter the arena or theatre after the performance has started?
Though I am wheelchair-bound, I am able to sit on a normal seat. Where can I leave my wheelchair during the performance?
I am taller than 1.95m. What attractions can I use?
Visiting in a Group
Do I have to pre-register my group?
What is the minimum number of persons to qualify as a group and do caretakers enjoy free admission?
Where do I collect the entrance tickets?
Is it possible for individuals to pay the entrance tickets separately?
Can you send me the entrance tickets by mail?
Can I pay the entrance tickets upon receipt of an invoice?
Can we store our backpacks somewhere during our visit?
Can we rent group rooms at HANSA-PARK?
Can we also purchase online tickets for (student) groups?
Children’s Birthday Parties
Our child would like to celebrate his/her birthday at HANSA-PARK. What does HANSA-PARK offer to make that day a special and unforgettable experience for our child?
How and where can I register my child for the parade and the family show?
Do I need to present proof of my child's birthday? What kind of proof do I have to provide?
Where can I purchase entrance tickets to HANSA-PARK?
Is it possible to purchase HANSA-PARK tickets online?
Can I also purchase entrance tickets for senior citizens and guests with (severely) restricted mobility online?
Why do I have to give personal information when I want to buy an entrance ticket online?
What happens to my personal information?
The entrance ticket I printed out is not fully printed, torn, bent or folded. What should I do?
While printing out my entrance ticket the printing paper jammed / the ink cartridge was empty / the ticket was only half printed. What should I do?
My printer is defect / I do not have any printer. What should I do?
I lost my entrance ticket. What should I do?
I ordered too many entrance tickets. Can I get a refund?
What should I do if I want to order entrance tickets on the internet for a large group of maybe twelve persons?
Is it safe to buy HANSA-PARK tickets online?
Who can I turn to if I encounter problems or have questions with regard to the online order?
Can I purchase online tickets for guests with (severely) restricted mobility?
Can you hold tickets that I purchased online for collection at our box offices?
1) Subject to change.
Service in the Park
When should I come to avoid the queues?
When does the Park close?
Are my children allowed to visit HANSA-PARK on their own?
Can I hire a pushchair for my child? Can I hire a wooden handcart? Are there lockers in the Park?
Can I bring my dog to HANSA-PARK? Can I take my dog along to the shows and on the ride attractions?
Who should I turn to when I lose an item of property?
Is there a first aid station in the Park? Can I get a pill for a headache there?
Is there a cash dispenser (ATM) in the Park?
I would like to download the photo from the internet but I have forgotten my image code. What should I do?
Is it possible to send a question to one of your mascots?
Can I hold a corporate event at HANSA-PARK? What does HANSA-PARK offer?
Does HANSA-PARK offer meals suitable for people allergic to gluten and lactose?
Can I park my bicycle free of charge?
How should I proceed if I want to book a trapper lodge?
1) Subject to change.
How can I pay at the box offices? How can I pay inside the Park? Which credit / debit cards are accepted by HANSA-PARK? Can I also pay in foreign currency? Are there any cash dispensers (ATM) in the Park?
Can I also pay in foreign currency?
Are there any cash dispensers (ATM) in the Park?