Service Points
The icing on the cake for a worry-free day at HANSA-PARK
We are there for you. Let us know if we can be of help in any way, be it to answer questions about the Park, help you locate a nappy changing room or provide you with a plaster. We’ll be happy to assist you any time!
For safety reasons and to comply with TÜV regulations, height requirements apply at some of our attractions.
Our employees have been instructed to check the height at the respective attractions and re-measure children if necessary.
Alternatively, children can opt for a wristband noting their height. Just approach our staff at the Service Centre. They will measure them and hand them a wristband. Present it at the attractions and off they go on the ride!
This will save you precious time at the attractions – time that you can then fill with wonderful HANSA-PARK moments.
A small charge plus a deposit fee applies. Limited number of pushchairs available for hire on a first come first served basis. Please approach the staff at the Service Centre.
An exciting day at HANSA-PARK is hungry work. To give mummy and baby some quiet time, there is a private room for mothers to breastfeed their little ones at the Wild-West town.
If your child has lost his or her way, a park employee will accompany him or her to our Service Centre at the main entrance.
Our service: in the Information & Service Centre at the main entrance we offer single-use lost-child wristbands. The staff at our Service Centre will be happy to provide one. Unfortunately we cannot put out calls for children.
Infants and toddlers want to feel comfortable, too.
Nappy changing rooms and private corners to breastfeed your baby are available in the Service Centre at the main entrance, at the Children’s World next to the Make-up Point, at the refreshment kiosk in the Land of the Vikings, next to the Tienda del Mar and at the Wild Water Ride at the Peterhof. We also provide nappy-changing facilities at the nursery in our Wild West town.
Forgotten to bring along nappies? Don’t worry - just get them from our HANSE KONTOR at the entrance area.
You’ll find a letter box at the arcades close to our HANSE-KONTOR. Look for a large brown treasure chest.
Make sure that your mail has sufficient postage before you place it into the letter box. We will affix our special HANSA-PARK stamp and send it off the next day…
You are in the Park and want to tell us something? Use the HANSA-PARK speaking trumpet to contact us directly and digitally.
And here's how it works: Simply scan in the QR code displayed at the attraction/service facility and submit your feedback.
If you require emergency first aid, contact our medical staff trained to assist in emergencies at the First Aid Station in the Service Centre at the main entrance.
Size L = € 3 per visiting day
Size XL = € 5 per visiting day
You have found something or lost an item of property? Our staff at the Information and Service Centre will be happy to assist you.
In addition, you may look for your lost items on the internet at: Online Lost Property Search
You couldn’t find your item? Please fill in the online Report a Loss form below: Report a Loss
You need cash? Don’t worry – there is an international ATM provided by Sparkasse Holstein by the main entrance.
It’s never far to a toilet at HANSA-PARK. In addition, special children’s toilets are available.
And for visiting wheelchair users, there are toilets located throughout the park:
- Outside of the park at the main entrance area next to the Service Centre
- Inside the park at the main entrance next to the Pretzelshop
- In the underpass to the Mirror Gallery
- At the Tienda del Mar
- At the Children’s World, next to the make-up point
- At the Land of the Vikings
It’s no fun without a good share of spills on the Super Splash and the Wild Water Ride.
We make sure that you don’t have to walk around wet.
Use the full body dryer in front of the exit of our Super Splash to blow-dry your hair as well as your clothes. The dryer can accommodate up to four adults. At only € 2 you - and the rest of your family - can bathe in hot air until you feel warm and dry again.
HANSA-PARK offers complimentary Wi-Fi hotspots at various locations in the Park.
Please agree to our Terms and Conditions of Use before you use our hotspots.
All hotspots are marked in our Park Map which is available for download here.
Although dogs are permitted in the Park, we do not think it advisable to bring them along. Please bear in mind that you will need to hold your dog on a short leash throughout the day, keep it away from children and other guests, and constantly watch it. Don’t forget that visiting an amusement park can be very stressful for your dog, in particular in the high season. So, if you can get someone to watch over your dog while you are at the Park, you should let them care for your dog. Your visit to our Park will be a lot more relaxed for everyone involved.
You are welcome to bring your dog to HANSA-PARK, however, you must keep it on a leash and carry along a cleaning set. The cleaning set can be obtained free of charge from the box office and the staff who check the tickets at the entrance.
“Water refuelling stations” for dogs can be found throughout the park.
Please note that, for safety reasons, dogs are prohibited in our shows and on our ride attractions. We hope to have your understanding that dogs are not allowed in our souvenir shops and in restaurant areas where food is presented uncovered, e.g. in the buffet area.
You only want to drop off or collect guests?
Please use the designated short-term parking area at the HANSA-PARK bus and coach car park.
As a family park the well-being of our little guests is of foremost importance to us. That is why we have established designated smoking areas in the Park. Please smoke in these designated areas only.
Smoking and the use of e-cigarettes is permitted in the designated areas only.
Our Park map shows the designated smoking areas: download map