Service Points

The icing on the cake for a worry-free day at HANSA-PARK

WeWe are there for you. Let us know if we can be of help in any way, be it to answer questions about the Park, help you locate a nappy changing room or provide you with a plaster.  We’ll be happy to assist you any time!

Infants & Toddlers

Children are our most important guests! Here, you’ll find our services for families with toddlers and infants.

Service-Points for Babies & Toddler

Letter Box

You’ll find a letter box at the arcades close to our HANSE-KONTOR. Look for a large brown treasure chest.

Make sure that your mail has sufficient postage before you place it into the letter box. We will affix our special HANSA-PARK stamp and send it off the next day…

First Aid Station

If you require emergency first aid, contact our medical staff trained to assist in emergencies at the First Aid Station in the Service Centre at the main entrance.

Lost & Found

You have found something or lost an item of property? Our staff at the Information and Service Centre will be happy to assist you.
We will hold unclaimed items at the Service Centre for up to one month. Afterwards we will pass them to the lost property office in charge.

In addition, you may look for your lost items on the internet at: Online Lost Property Search

You couldn’t find your item? Please fill in the online Report a Loss form below: Report a Loss

Automated Teller Machine (ATM)

You need cash? Don’t worry – there is an international ATM provided by Sparkasse Holstein by the main entrance.

Payment Options

Wristbands noting their heights

For safety reasons and to comply with TÜV regulations, height requirements apply at some of our attractions.

Our employees have been instructed to check the height at the respective attractions and re-measure children if necessary.

Alternatively, children can opt for a wristband noting their height. Just approach our staff at the Service Centre. They will measure them and hand them a wristband. Present it at the attractions and off they go on the ride!

This will save you precious time at the attractions – time that you can then fill with wonderful HANSA-PARK moments.


Your dog is, of course, welcome in the park. However please keep it on a lead and carry a cleaning set along. You can obtain the cost-free set from the staff at the box offices and entrance control.

“Water refuelling stations” for dogs can be found throughout the park.

Please note that, for safety reasons, dogs are prohibited in our shows and on our ride attractions. We hope to have your understanding that dogs are not allowed in our souvenir shops and in restaurant areas where food is presented uncovered, e.g. in the buffet area.

You need someone to take care of your dog while you visit the Park? Allround Animal Care near HANSA-PARK offers flexible dog-walking services. www.allround-animal-care.de

Short-term Parking Place

You only want to drop off or collect guests?

Please use the designated short-term parking area at the HANSA-PARK bus and coach car park.

Wheelchair Hire

For visitors with mobility issues. Limited availability -please book in advance.

A deposit is required and you will have to provide your name and address. Please approach our staff at Holstentor.

Feedback - HANSA-PARK Speaking Trumpet

You are in the Park and want to tell us something? Use the HANSA-PARK speaking trumpet to contact us directly and digitally.

And here's how it works: Simply scan in the QR code displayed at the attraction/service facility and submit your feedback.

Smoking Areas

As a family park the well-being of our little guests is of foremost importance to us. That is why we have established designated smoking areas in the Park. Please smoke in these designated areas only.

Smoking and the use of e-cigarettes is permitted in the designated areas only.

Our Park map shows the designated smoking areas: download map

Season Tickets

You are having so much fun at HANSA-PARK that you definitely want to come back before the season is over?

Upgrade to a season ticket on the day of your visit and we will offset the price you paid for your day ticket against the season ticket price. The season ticket allows you to visit the Park as often as you wish throughout the season.

Buy a season ticket online


On the ground floor of our Service Centre you will find multiple-use lockers in two sizes.

Regular-sized lockers are available at a one-time fee of € 1, large lockers at € 2 plus a deposit fee of € 2.

On the ground floor of our Service Centre you will find multiple-use lockers in two sizes.

Please note that HANSA-PARK and its employees cannot be held responsible for objects passed to them or left unattended within the area of HANSA-PARK.

Download more information



Shopping: Leave your Shopping with us

You went shopping and would like to leave your bag/s at our HANSE-KONTOR by the entrance area? No problem!

Shop until 3.30 pm, inform the box office and collect your bag/s between 5 pm and 6 pm.


It’s never far to a toilet at HANSA-PARK. In addition, special children’s toilets are available.

And for visiting wheelchair users, there are toilets located throughout the park:

  • Outside of the park at the main entrance area next to the Service Centre
  • Inside the park at the main entrance next to the Hanse Café
  • In the underpass to the Mirror Gallery
  • At the Tienda del Mar
  • At the Children’s World, next to the make-up point
  • At the Land of the Vikings

Lost Children Meeting Point

If your child has lost his or her way, a park employee will accompany him or her to our Service Centre at the main entrance.

Our service: at all our box offices and in the Information & Service Centre at the main entrance we offer high-quality key chains (lanyards) with little cards attached at just € 1, on which you can write down your name and telephone number. Unfortunately we cannot put out calls for children.

Dryers / Hairdryers

It’s no fun without a good share of spills on the Super Splash and the Wild Water Ride.

We make sure that you don’t have to walk around wet.

Use the full body dryer in front of the exit of our Super Splash to blow-dry your hair as well as your clothes. The dryer can accommodate up to four adults. At only € 2 you - and the rest of your family - can bathe in hot air until you feel warm and dry again.

Changing foreign Currencies

The staff at our Service Centre will be pleased to change common currencies into Euro at the day rate.

Payment options


HANSA-PARK offers complimentary Wi-Fi hotspots at various locations in the Park.

Please agree to our Terms and Conditions of Use before you use our hotspots.

All hotspots are marked in our Park Map which is available for download here.


Forgotten to bring along nappies? Don’t worry - just get them from our HANSE KONTOR at the entrance area.