FAQs - Season Tickets
Frequently asked questions about HANSA-PARK season tickets
You’ll find the most frequently asked questions about HANSA-PARK season tickets and answers here!
FAQs - Price Discounts and Bonus Rewards
I have been holding a season ticket for 5 years. Do I get any additional discount?
Why do you not offer any family season tickets or discounted season tickets for children or senior citizens?
FAQs - Services
Will you replace the season ticket gift card if I lose it?
Why does the car park ticket machine not accept my season ticket?
I left my season ticket at home! My data and photo are stored in your system. Can I enter the Park without the ticket?
Why do children not get free parking on their season ticket?
Why can I not transfer my season ticket to other family members/companions?
Why is the season ticket not valid from July to July for example?
I have renewed my season ticket and would like to benefit from your collaboration partner programme. What should I do?
How do I assign other season tickets under my login to print out discount vouchers for their holders?
Why do I need a discount voucher to benefit from the collaboration partner programme?
FAQ - Buying Season Tickets
How can I upgrade my day ticket to a season ticket?
Where can I buy a season ticket?
Why do season tickets for 4- to 6-year-old children cost the same as adult season tickets?
Why can I not enter the Park without a season ticket?
Must I purchase the season ticket online or can I also buy it at the Park?
I want to give away a season ticket. Can I get it without providing a photograph?
I bought season tickets/gift cards. How will you send them to me?
Can I enter the Park with the season ticket gift card or must I first buy a day ticket?
Can I buy season ticket gift cards at the special price and redeem the gift cards at a later point in time?
FAQs - Area reserved for Season Ticket Holders
How do I log in to the area reserved for season ticket holders?
I got an error message when I tried to log in to the area reserved for season ticket holders. What should I do?
My initial registration attempt failed. What should I do?
FAQs - Issuing of Season Tickets
I am a new customer / season ticket holder. Why can you not issue my season ticket now?
Why can I not use the passport photo I brought along?
My child had a season ticket last year. Why do you need to take a new photo of my child?
FAQs - Ordering Season Tickets Online
What happens after I have bought my season ticket online?
I want to buy a new season ticket but I have forgotten my old season ticket number. Can I get it from you?
I want to buy one or more season ticket/s and the persons I want to buy them for already had a season ticket last year. What should I do?
I already have a season ticket. Now I want to buy tickets for persons who did not have any season tickets last year. What should I do?
I want to buy a new season ticket but my address or surname has changed.
After processing the payment my system crashed. Have you received my payment?
Why have I not received any payment confirmation? How will I know whether you have received my payment?
Is it secure to buy HANSA-PARK season tickets online?