FAQs - Season Tickets
Frequently asked questions about HANSA-PARK season tickets
You’ll find the most frequently asked questions about HANSA-PARK season tickets and answers here!
FAQs - Price Discounts and Bonus Rewards
I have been holding a season ticket for 5 years. Do I get any additional discount?
Why do you not offer any family season tickets or discounted season tickets for children or senior citizens?
How does the "holders of 2018 season tickets refer a friend" programme work? Where can I get the referral form?
FAQs - Services
Will you replace the season ticket gift card if I lose it?
Why does the car park ticket machine not accept my season ticket?
I left my season ticket at home! My data and photo are stored in your system. Can I enter the Park without the ticket?
Why do children not get free parking on their season ticket?
Why can I not transfer my season ticket to other family members/companions?
Why is the season ticket not valid from July to July for example?
I have renewed my season ticket and would like to benefit from your collaboration partner programme. What should I do?
How do I assign other season tickets under my login to print out discount vouchers for their holders?
Why do I need a discount voucher to benefit from the collaboration partner programme?
FAQ - Buying Season Tickets
How can I upgrade my day ticket to a season ticket?
Where can I buy a season ticket?
Why do season tickets for 4- to 6-year-old children cost the same as adult season tickets?
Why can I not enter the Park without a season ticket?
Must I purchase the season ticket online or can I also buy it at the Park?
I want to give away a season ticket. Can I get it without providing a photograph?
I bought season tickets/gift cards. How will you send them to me?
Can I enter the Park with the season ticket gift card or must I first buy a day ticket?
Can I buy season ticket gift cards at the special price and redeem the gift cards at a later point in time?
FAQs - Area reserved for Season Ticket Holders
How do I log in to the area reserved for season ticket holders?
I got an error message when I tried to log in to the area reserved for season ticket holders. What should I do?
My initial registration attempt failed. What should I do?
FAQs - Issuing of Season Tickets
I am a new customer / season ticket holder. Why can you not issue my season ticket now?
Why can I not use the passport photo I brought along?
My child had a season ticket last year. Why do you need to take a new photo of my child?
FAQs - Ordering Season Tickets Online
What happens after I have bought my season ticket online?
I want to buy a new season ticket but I have forgotten my old season ticket number. Can I get it from you?
I want to buy one or more season ticket/s and the persons I want to buy them for already had a season ticket last year. What should I do?
I already have a season ticket. Now I want to buy tickets for persons who did not have any season tickets last year. What should I do?
I want to buy a new season ticket but my address or surname has changed.
After processing the payment my system crashed. Have you received my payment?
Why have I not received any payment confirmation? How will I know whether you have received my payment?
Is it secure to buy HANSA-PARK season tickets online?